All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to Bagdogra Taxi

Booking:

On confirmation of booking your contract is with M/s Bagdogra Taxi. A contract exists between Bagdogra Taxi and the Buyer when we confirm your tour/travel services and have received the deposit amount from your end.

Payment:

For the services contracted, a minimum initial deposit of 25% of the total cost is to be paid to M/s Bagdogra Taxi.

Balance Payment:

Balance payment is to be made 10 days prior to the date of arrival. Any booking made within 10 working days from the date of arrival would be considered to be a late booking the entire estimated booking value need to be deposited at the time of booking itself.

Note:

• Apart from above, in case of bookings for special train journeys, hotel or resort bookings during the peak season (Dusserra, X-Mas, New Year, Pushkar Fair, Diwali etc) full payment is required to be made at the time of booking itself.
• Terms & conditions for Group booking will be separate and case to case basis.

Mode of Payment:

Domestic clients can make payment using any of the following methods:-

• By Online Credit Card Payment (American Express / Visa / Master Card / Discover / Diners Club).
• By Online Debit Card Payment (by Master / Visa / Maestro).
• By Offline Credit Card Payment (American Express / Visa / Master Card / Discover / Diners Club).
• By Cash / Cheque / Demand Draft.
• By Bank Transfer (RTGS/IMPS & NEFT).

Note:

• In case of payment through credit/ debit card, 3% bank charges would be levied over and above the total amount.
• Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by payer.

Payments Procedure:

All payments are to be made in name of M/s Bagdogra Taxi.

Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE :

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:

• 30 days & prior to arrival – 10% of the tour/service cost.
• 30 days to 16 days prior to arrival – 50% of the tour/service cost.
• 15 days to 07 days prior to arrival – 75% of the tour/service cost.
• 07 days & less, prior to arrival or no show – NO REFUND.

Note:-

1. Irrespective of above mentioned cancellations slabs – in case of cancellation of tour / travel services after the booking is made with us – a minimum 10% service charges would be applicable.
2. In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize.
3. In case of special train journey (Palace on Wheels, Royal Rajasthan, etc.) – a separate cancellation policy is applicable.
4. No refund during High Peak, Festival Periods, or Long Weekends bookings.

Refund:

Refund for unused/unutilized services (which are paid for and cancelled in advance) will be based on the above cancellation policy. Refunds may take 2–4 weeks depending on bank processes. Bank charges will be deducted.

Mandatory Identification Document:

It is mandatory for all guests to provide valid Photo ID. Below are required:

• Foreign nationals – Passport + Visa
• NRIs – Passport
• OCI/PIO holders – Passport + OCI/PIO card
• Indian nationals – Driving License / Voter ID / Passport

Extra Usage of Vehicle:

Cost of extra vehicle usage is not included. Any additional usage will incur extra charges.

Our liabilities & limitations:

If there are hikes in government taxes or fees after tour finalization, those will be charged extra. Rates are subject to change without prior notice based on supplier pricing.

Bagdogra Taxi acts only as an agent for services. Contracts are between clients and third-party providers like hotels and transport.

We reserve the right to change the itinerary for safety or operational reasons without refund. Force majeure events like natural calamities, strikes, etc., are beyond our control.

Bagdogra Taxi is not liable for any loss, injury, or damage due to third parties' actions or negligence. Clients use equipment and services at their own risk.

We do not provide travel insurance. Clients are advised to arrange their own. Personal belongings are clients’ responsibility.

We may cancel services if deemed necessary and will refund appropriately. We reserve the right to refuse service without explanation.

Jurisdiction Clause:

All disputes arising from this agreement are subject to Siliguri court jurisdiction only.